Illinois Shines incentivizes solar by requiring electric utilities to purchase Renewable Energy Credits (RECs) generated by participating solar projects. While the incentive payments go directly to the vendors, they can pass along these benefits to you in various ways:

• Lower Project Costs: Vendors may use the incentive to reduce the overall purchase or lease price of your Distributed Generation (DG) project.
• Reduced Monthly Costs: For Community Solar (CS) subscriptions, the incentive could help lower your monthly energy bills

It’s important to explore multiple offers and understand the terms of any contract before making a decision. We encourage you to compare vendors and ensure you’re fully aware of how incentives impact your potential savings. If you need help understanding or have any additional questions. Please reach out to us today.

What are some similar projects you've done? 

When considering a solar company, it’s essential to see their previous work to ensure they have experience with projects like yours. At ARC, we’ve successfully completed various DG installations for residential, commercial, and industrial clients across Illinois and Missouri. From small rooftop systems to large-scale ground-mounted projects, we can provide examples that match your needs and project scope.

How are Renewable Energy Credit (REC) payments processed and managed, and what should I know about them?? 

Renewable Energy Credits (RECs) represent the environmental benefits of generating renewable energy. For Distributed Generation (DG) systems, RECs are created as your system produces clean energy. In Illinois, RECs are a critical part of programs like Illinois Shines, where utilities are required to purchase RECs from solar projects.

At ARC we manage the entire process for our clients:

• Vendors Handle the Payments: RECs are sold to the utility companies, and the payments typically go directly to the solar vendor. As a customer, you won’t need to worry about navigating the complexities of the REC market.
• Incentive Passed to You: Depending on your contract, ARC ensures that a portion of the REC payments can be passed on to you, either by reducing the upfront cost of the system or lowering ongoing payments, such as in the case of leases or Power Purchase Agreements (PPAs).
• Transparent Reporting: We believe in full transparency. You'll know exactly how REC payments are applied to your project, and we provide clear documentation so you can see how these incentives contribute to your overall savings.

Before signing a contract, it’s important to understand how REC payments affect your costs and savings. ARC will guide you through the details, ensuring that you get the maximum benefit from the program.

What products do you use for installs? Do I have options?

At ARC, we use the latest and most advanced solar technology to ensure maximum efficiency and long-term reliability. Our current standard is the Enphase IQ8+ microinverters, known for their industry-leading performance, which optimizes energy production for each individual panel, even in challenging conditions.

Do you have options?
Yes, we’re flexible and happy to work with you if you have specific products or preferences in mind. However, our in-house engineers will typically determine the best systems to use based on your specific needs, location, and energy goals. We believe in recommending the most suitable products to ensure maximum performance and savings over the lifetime of your system.

In addition to cutting-edge hardware, we provide a user-friendly app that allows you to:

• Monitor your system's energy production in real-time.
• Track your energy savings and environmental impact.
• Receive alerts and updates regarding your system’s performance.

We’re here to ensure that your solar experience is both seamless and tailored to your needs, with expert guidance from our engineering team to select the ideal system for your home or business.

What should I know about budget and contract terms for a solar installation?

At ARC, we believe in full transparency when it comes to budgeting and contract terms. Every contract we provide includes clear and detailed terms, so you fully understand the financial commitment and system warranties. We offer a minimum 25-year warranty on all of our systems, ensuring peace of mind that your investment is protected long-term.

It’s crucial that you feel comfortable with every aspect of your contract before moving forward. This includes understanding:

• Upfront Costs and Financing: Make sure you are aware of the total system costs, potential savings, and available financing options.
• Payment Terms: Review the payment schedule, deposits, and any recurring fees.
• Warranties and Guarantees: Our 25-year warranty covers both equipment and performance, but be sure to understand any additional coverage details included in your contract.
• Maintenance and Support: Know what maintenance is required and how we support you after installation.

We encourage all of our customers to take the time to read and understand every part of their contract. If you have any questions or concerns, our team is here to walk you through the details and make sure you feel confident about your investment in solar.

How do you handle permits and applications for the solar installation? 

As a full-service EPC, we handle everything from engineering, to procurement and construction. This means we take care of the entire permitting and application process to ensure a smooth and hassle-free solar installation. Navigating local regulations, utility requirements, and zoning laws can be complex, but we manage every step on your behalf. This includes:

• Permits: We handle all necessary local permits for installation, ensuring compliance with building codes and regulations in your area.

• Utility Interconnection: We manage the application process with your utility company to connect your solar system to the grid, making sure everything is handled properly to avoid delays.

• Incentive Programs: If you're participating in programs like Illinois Solar for All or any federal/state tax incentives, we ensure that all required documentation is submitted and that your project qualifies for the appropriate financial benefits.

You won’t need to worry about any paperwork or bureaucracy—our team will handle all permitting and applications, keeping you informed of any timelines or updates. Our goal is to make the process as streamlined as possible, so you can focus on enjoying the benefits of your new solar system.

What should I expect during the panel installation process?

At ARC, we ensure that the panel installation process is efficient, professional, and tailored to your specific property. Our team of in-house installers and engineers will guide you through every step:

• Site Assessment: Before installation, we conduct a thorough site assessment to determine the best location for your panels, considering factors like roof orientation, shading, and structural integrity.
• Installation: Our trained installation team handles everything from securely mounting the panels to connecting them to your inverter and electrical system. Whether it’s a rooftop or ground-mounted system, we guarantee the highest quality standards for a durable and long-lasting setup.
• Minimal Disruption: We strive to complete the installation with minimal disruption to your daily life. Most residential installations can take as little as a few hours, depending on the size of the system.
• System Testing: Once the panels are installed, we run thorough tests to ensure everything is functioning optimally before handing the system over to you.

With ARC, you can expect a smooth and hassle-free installation, handled by experienced professionals who take pride in their work.

Can I add energy storage to my solar system?

 

At ARC, we offer energy storage solutions to help you get the most out of your solar system by storing excess energy for use during power outages or at night. Adding a battery system ensures you have more control over your energy usage and can further reduce your reliance on the grid. Our energy storage systems are designed to work seamlessly with the solar panels we install, providing enhanced efficiency and backup power.

However, it’s important to note that energy storage is not currently eligible for incentives under the Illinois Solar for All (ILSFA) program. While the ILSFA program covers solar installation costs, it does not include energy storage as part of its incentives.

If you’re interested in learning more about energy storage options outside of ILSFA, we’re happy to discuss how it can complement your solar system and explore other available incentives or financing options.

 

How do you ensure the performance of my system?

ARC designs each solar system for optimal performance, tailored to your property’s unique conditions like roof angle, shading, and location. Our approach guarantees that your system captures the maximum amount of sunlight for maximum energy production.

• Custom Design: We assess your property to design a system that works best for your specific environment, ensuring high efficiency.
• Real-Time Monitoring: You’ll have access to a monitoring app, allowing you to track your system’s energy production and overall performance in real time.
• Long-Term Reliability: Our systems come with a 25-year warranty to ensure reliable, long-lasting performance. If any issues arise, we provide fast support and maintenance.
  • Proactive Maintenance: Regular system checks help us identify any potential issues early, keeping your solar panels operating at peak efficiency. We offer long term maintenance for your solar systems

With ARC, you can expect consistent performance and energy savings from your solar system over the long term.

 

What kind of support and maintenance do you offer?

ARC provides comprehensive support and maintenance services to ensure your solar system continues running efficiently throughout its lifetime. Here’s what you can expect:

• Ongoing Monitoring: We provide real-time system monitoring through an app, allowing both you and our team to track your system’s performance. If there are any dips in production, we’re alerted and ready to address them.
• Regular Maintenance: Our team can conduct regular system checks to ensure everything is functioning as expected. This includes inspecting panels, inverters, and connections to maximize performance.
• Quick Response: If you ever encounter an issue, ARC’s support team is available to assist promptly. Whether it’s a technical issue or a performance question, we’re here to help.
• Long-Term Coverage: With our 25-year warranty, you can count on long-term support, covering both parts and labor, so your system stays in top condition for years to come.

We make sure that your solar system continues to perform at its best, giving you peace of mind and reliable energy savings.

What happens if I sell my property or move?

If you move or sell your property, your solar system can be transferred to the new owner, adding value to your home. Here’s what to consider:

• Seamless Transfer: Solar systems can increase property value, and transferring ownership is straightforward. We assist with the necessary paperwork to ensure the new owner continues benefiting from the system, including warranties and ongoing maintenance.
• Loan or Lease Considerations: If your system is financed through a loan or lease, you'll need to review your contract terms. ARC can help facilitate a transfer of the agreement to the new homeowner, or explore buyout options if needed.
• Maximizing Home Value: Homes with solar systems are often more attractive to buyers due to the potential for lower energy bills and sustainable living. Highlighting the system as part of your home’s sale can be a significant selling point.

We’ll support you through the transfer process to ensure it’s as smooth and simple as possible, so you can sell or move without worry.

What happens to my solar contract if I need to transfer it to someone else?

If you need to transfer ownership of your solar system, either because you’re moving or selling your property, your solar contract can be assigned to the new owner. Here’s what to keep in mind:

• Simple Transfer Process: ARC facilitates the assignment of your contract to the new property owner. This ensures that the new owner takes over the remaining terms of the contract, including any financing, warranties, or service agreements.
• Loan or Lease Transfers: If your system is financed through a loan or lease, we’ll work with you and the new homeowner to ensure a smooth transfer of the financial obligations. This may include the option to buy out the lease or adjust the loan terms if needed.
• Warranties and Maintenance: All warranties and ongoing maintenance agreements are transferred with the contract, ensuring the new owner benefits from the same long-term protection and service.

By assigning the contract, you ensure the system stays operational and the new owner continues to enjoy the benefits of solar, without interrupting your move or sale. We’re here to make the transition seamless.